If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
If the recipient is not at their home when a delivery is attempted we will try to leave it with a nearby neighbor or bring it back to the Midtown location. The driver will leave a doortag to let them know that a delivery was attempted. The following day, our Customer Service Center will phone the recipient to let them know they missed a delivery and make arrangements for re-delivery or pickup at one of our stores.