How can I check my Delivery Status?
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
Can I request a specific time for the delivery of my arrangement?
If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will try to leave it with a nearby neighbor or bring it back to the Midtown location. The driver will leave a doortag to let them know that a delivery was attempted. The following day, our Customer Service Center will phone the recipient to let them know they missed a delivery and make arrangements for re-delivery or pickup at one of our stores.
What happens if my delivery is refused by the recipient?
If your delivery is refused the item is returned to the store and a Customer Service Representative will contact you.